Oasis Palm - All Inclusive Detailed Information

Blvd. Kukulcan Km 4.5, Zona Hotelera
Cancun, QR 77500
MEXICO

TripAdvisor Traveler Rating

6544 reviews

DMCA Policy

Hotel Details
Amenities
Rooms
Dining
Activities
TripAdvisor Reviews

The best entertainment for the whole family can be found in this charming Oasis that features an excellent location by the sea of Cancun. Here, children and adults have fun in the Pirata’s Bay adventure zone, The Arcade videogames room, or the prehistoric Yucatan Jurassic River. One more attraction is the magical KiddO Zone, especially designed for the joy of the little ones, under supervision of expert staff. Additionally, while the children have fun, the adults get to savor delicious dishes, beverages, and snacks in our restaurants and bars, or just relax with style in the adults- only area, Sensoria Chill Out & Spa.

Location: Cancun Hotel Zone - Beachfront

This hotel does not accept Spring Breakers or student groups.
STUDENT / YOUTH POLICY (YEAR ROUND) - Student/Youth Travelers are defined as any person under 24 years of age traveling without legal parent/guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).
STUDENT / YOUTH POLICY (YEAR ROUND) - All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.
Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.
The Municipal Government of Cancun Environmental Sanitation Tax of a minimum 195 Mexican Pesos(approx. 9.34 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. Upon check-in, guests are required to pay the local government's Environmental Fee and the Resort Fee directly to the hotel. The combined total is $185.00 Mexican Pesos per room, per night. This amount is subject to change without notice.

Any guest under 24 years old traveling without a legal parent/guardian is required to pay a mandatory non-refundable insurance fee of $30.00 USD per person upon check-in (this fee must be paid in cash).

Convention Policy - Individuals attending a convention that is held elsewhere cannot book this property for their stay. If found attending an off-site convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel does not accept Student/Spring Break/Youth groups.

Transfer Policy - Transfers to/from the resort are not included; transportation can be added during checkout.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Student/Youth Policy - Legal age for check-in in Mexico is 18 years of age. All students under the age of 18 years old (but no less than 17 years of age) traveling without parent(s), will be required to present parental acknowledgement that the student is allowed to travel internationally and will accept full responsibility for their actions while on property. For every nineteen (19) students under the age of eighteen (18), one (1) adult chaperone (minimum 24 years of age) is required staying on property.

- Student/Youth Travelers are defined as any person under 24 years of age, traveling without legal parent/guardian, and is applicable at ALL Oasis properties on a year-round basis.

- Student/Youth Resort Fee: Any guests meeting the above-definition of “Student/Youth Travelers” are subject to the following security deposit: a $30.00 USD non-refundable student/youth insurance will be collected from each guest at the time of Hotel check-in. Acceptable form of payment: CASH only. Policy is mandatory, per person and not refundable.

- As a general rule, Oasis Hotels & Resorts will only accept Student/Youth GROUPS at Grand Oasis Cancun (not applicable to family travel).

* Please note the legal drinking age in Mexico is 18.

Pet Policy

Pets Not Allowed

Cancun International Airport (CUN): 14 miles
Transportation to/from hotel not included; transportation can be added during checkout.

Buildings: 1
Floors: 8
Total rooms: 130

24-hour front desk
24-hour security
ATM/Cash machine†
Babysitting†
Beachfront
Beauty shop/salon†
Bell staff/porter
Boutiques/stores†
Children programs
Children welcome

24-hour front desk
24-hour security
ATM/Cash machine†
Babysitting†
Beachfront
Beauty shop/salon†
Bell staff/porter
Boutiques/stores†
Children programs
Children welcome
Coffee shop
Concierge desk
Currency exchange
Doctor on call†
Elevators
Exercise gym
Game room
Laundry/Valet service†
Live entertainment
Lounges/bars
Multilingual staff
Parking
Pool
Restaurant
Spa†
Tour/sightseeing desk†
Water sports

more (+)

Standard

View: Run of house

Bedding: 1 king size bed or two double beds.

Rollaway beds and cribs on request and subject to availability.

One Wi-Fi code is included per adult; premium Wi-Fi available for purchase. Iron, ironing board, and room safe available upon request.

Occupancy limits: 5 max (4 adults, 3 children)

Family Suite

View: Run of house

Bedding: Two connected Standard rooms: parent room (1 king bed) and kids room (2 double beds).

Rollaway beds and cribs on request (subject to availability).

One Wi-Fi code is included per adult; premium Wi-Fi available for purchase. Iron, ironing board, and room safe available upon request.

Occupancy limits: 5 max (4 adults, 3 children)

Standard NRF

Bedding: 1 king size bed or two double beds.

Rollaway beds and cribs on request and subject to availability.

Occupancy limits: 5 max (4 adults, 3 children)

Bar

- La Cantina (adults only)

- Wet Bar (swim-up)

- Lobby Sports Bar

- Isla Mujeres Beach Bar

- Cocoa Bar

- Coffee & Me by Oasis Palm

- Bites Bar

Restaurants

Cocoa

2023 Tripadvisor Travelers’ Choice Winner

Seafood & Grill

Maki Taco

2023 Tripadvisor Travelers’ Choice Winner

Japanese & Mexican fusion

Los Agaves

Mexican gourmet

Bites Food Hall

El Buffet: Mexican buffet

Dos Lunas Terrace: Pizza, pasta, ice cream

La Hacienda Food Hall

El Buffet: Mexican buffet

Sweet Palm: Children’s buffet

Isla Mujeres

Sushi and snacks by the pool and beach

Careyes ($)

2023 Tripadvisor Travelers’ Choice Winner: Best of the Best - Fine Dining (#1 in Mexico)

Gourmet Mexican-French fusion

The White Box ($)

2023 Tripadvisor Travelers’ Choice Winner

Mediterranean gastrobar

Miramar Restaurant ($)

International cuisine

Le Petit Chef ($)

An immersive gastronomic experience in which a tiny 3D chef performs culinary demonstrations on your table while you wait to be surprised by delicious dishes

Romantic Beachfront Dinner ($)

For current restaurant hours, dress codes, and reservation requirements, refer to the Oasis Hotels & Resorts App. Reservations for restaurants that require them can be made directly at the respective dining venue; reservations at adults-only restaurants are also available at the Oasis Plus concierge desk.

Beach†

- Soft white-sand beach with calm and shallow waters perfect for kids

- Sens Beach Club ($): cabana beds, wraps & snacks, domestic open bar, premium beverages, personalized attention

- Miramar Beach Club (adults only) ($): cabana beds, domestic open bar, snacks, personalized attention
Children's program, onsite

Pirata’s Bay Beach & Pool Park

- Splash zone pool area with slides

- Wading pool

- Zip-line

- Camping zone

- Open-air movie theater

- Games aboard a docked pirate ship

Yucatan Jurassic River: Winding pool in a pre-historic dinosaur theme

The Arcade: Interactive video games such as racing, sports and dancing

Baby Blue Crab Kids Club

- Unlimited fully-supervised fun for ages 3-12

- Shallow pool with waterslides

- Video game lounge

- Arts and crafts

- Restaurant

- Movies

- Daily activity schedule

Schedule is subject to change without prior notice.
Fitness center on-site
General

Sports & Activities

- Beach soccer

- Dancing lessons

- Board games

- Yoga

- Pilates

- Zumba

- Aquarobics

• Entertainment

- Live bands and musicians

- Comedy shows

- Acrobatic shows

- Michael Jackson Tribute Show

- Mexican Folklore Show

- Magic Show

- Belly Dance Show

Entertainment program is subject to change without prior notice.
Kayaking
Pool

- Freeform Pool

- Pirata’s Bay Beach & Pool Park

- Yucatan Jurassic River
Spa†

Sensoria Chill Out & Spa ($)

This well-appointed adults-only spa offers a full collection of services that incorporate ancient and modern techniques with all-natural products. The new outdoor garden area features private cabins for body treatments, Balinese beds, pools and jacuzzis to help you relax while surrounded by nature.

- Massages

- body wraps

- Body scrub

- Facials

- Sauna and jacuzzi

- Beauty salon: Hair, makeup, lashes, waxing, manicures, pedicures

- Temazcal: purification ritual in a traditional Mayan sweat lodge

- Bridal services

† Fees may apply

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